McFerran HFC

TERMS AND POLICIES

RETURN, EXCHANGE, REPAIR CLAIM: Effective 01/01/2011

1. Any claim of defective merchandise must be packed in McFerran HFC original boxes; claims for defective or missing parts must be made within Sixty (60) days. NO EXCEPTIONS.

2. McFerran is "CASH N CARRY", McFerran is not responsible or liable for the cost of freight for the replacement of any claim. If a claim is approved for exchange or replacement you may pick it up at our warehouse or we will send it “freight collect” at your expense. (NO EXCEPTIONS)

3. Pictures are required for any claim of defective or damaged merchandise, if approved you will be issued an RMA number to authorize Repair or Exchange. You need to email your pictures to info@mcferranonline.com Attn: Ricardo

4. Any damage claim authorized for exchange will require the return of the damage exchanged item within 15 days of exchange or you will be subject to be charged the full cost of the item if not returned.

5. Any merchandise return to McFerran HFC due to error not on the part of McFerran is subject to 15% restocking fee without exception.

6. Any claims for merchandise damaged in transit, must be made through your freight carrier, please inspect all boxes. If any box looks suspect or damaged please make sure you make note of it on the "Bill of Lading" before signing as you will need this to file a claim and get free shipping on replacement part.

3rd Party Pick-Up's

7. All orders must be confirmed, signed, faxed or emailed prior to "Pick Up". All pick up’s by 3rd party trucking company must be pre-paid freight or freight collect. Email: info@mcferranonline.com Fax 909-597-8111